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RETURNS POLICY
WHAT IS OUR EXCHANGE POLICY?
A request for an exchange or return must be submitted within 2 days of receiving your order.
The items must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused.
Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume.
The items must be returned to our warehouse before the return for credit or exchange can be issued. Items are eligible for exchange only once.
We do not accept any exchanges for items marked as FINAL SALE.
We do not accept any international returns / exchanges at the moment.
Only authorized returns will be processed. Any returns sent without authorization will be refused and it will be the responsibility of the customer to arrange collection of their garment.
Please note, the above returns policy applies to all purchases made via the COBRA LABEL website only. Unfortunately, we do not have a refund policy.
WHAT IF AN ITEM I PURCHASED IS OUT OF STOCK?
If you purchase an item that has sold out, you will be notified by email as soon as possible and offered a suitable replacement.
DO YOU HAVE A RETURN PICK UP SERVICE FOR ITEMS THAT I NEED TO EXCHANGE?
We have a courier service that will facilitate the return; however, this is chargeable. While you file your request for an exchange/return, you will be redirected to a page with the charge of Rs 200 as a pickup fee.
Be sure to view our size chart before placing your order to make the purchase seamless.
WHAT IF THE GARMENT RECEIVED IS FAULTY / DAMAGED?
Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault, we will replace it or refund the cost as long as it has been returned within the 2 days return period. If you have received a faulty item please follow the same steps listed above for exchanges/returns. You will need to upload images of the damage in order for the team to investigate. We will replace the item if stock is available or refund the amount upon return.
DO YOU ACCEPT INTERNATIONAL RETURNS?
Unfortunately, we do not accept any international exchanges or returns at the moment.
A request for an exchange or return must be submitted within 2 days of receiving your order.
The items must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused.
Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume.
The items must be returned to our warehouse before the return for credit or exchange can be issued. Items are eligible for exchange only once.
We do not accept any exchanges for items marked as FINAL SALE.
We do not accept any international returns / exchanges at the moment.
Only authorized returns will be processed. Any returns sent without authorization will be refused and it will be the responsibility of the customer to arrange collection of their garment.
Please note, the above returns policy applies to all purchases made via the COBRA LABEL website only. Unfortunately, we do not have a refund policy.
WHAT IF AN ITEM I PURCHASED IS OUT OF STOCK?
If you purchase an item that has sold out, you will be notified by email as soon as possible and offered a suitable replacement.
DO YOU HAVE A RETURN PICK UP SERVICE FOR ITEMS THAT I NEED TO EXCHANGE?
We have a courier service that will facilitate the return; however, this is chargeable. While you file your request for an exchange/return, you will be redirected to a page with the charge of Rs 200 as a pickup fee.
Be sure to view our size chart before placing your order to make the purchase seamless.
WHAT IF THE GARMENT RECEIVED IS FAULTY / DAMAGED?
Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault, we will replace it or refund the cost as long as it has been returned within the 2 days return period. If you have received a faulty item please follow the same steps listed above for exchanges/returns. You will need to upload images of the damage in order for the team to investigate. We will replace the item if stock is available or refund the amount upon return.
DO YOU ACCEPT INTERNATIONAL RETURNS?
Unfortunately, we do not accept any international exchanges or returns at the moment.